Fraud and Spam Policy
Last Updated: 06/01/24
At Mindfulnessbody, we are committed to maintaining a trustworthy and transparent platform for our customers. To ensure the integrity of our reviews and feedback system, we have implemented a strict policy to detect, prevent, and address fraudulent or spammy activity.
1. Our Commitment to Authentic Reviews
We value honest and authentic feedback from our customers, as it helps us improve our products and services. To protect the integrity of our review system:
- Only verified purchasers are allowed to leave reviews on our platform.
- Reviews are monitored to ensure they reflect genuine customer experiences.
2. Detection of Fraudulent or Spammy Reviews
We use a combination of automated systems and manual processes to detect fraudulent or spammy activity, including:
- Purchase Verification: Only customers with a valid purchase can leave a review, verified through order numbers and email matching.
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AI-Powered Monitoring: Our review system employs automated tools to flag suspicious patterns, such as:
- Repeated reviews from the same IP address.
- Excessive reviews in a short period.
- Unusual language patterns or promotional content.
- Manual Moderation: Our team reviews flagged content for further investigation to ensure compliance with our policy.
3. Actions Taken Against Fraudulent Activity
If fraudulent or spammy reviews are detected, we take the following steps:
- Immediate Removal: Fraudulent reviews are removed from our platform.
- Customer Notification: If a review is flagged but may be genuine, we contact the reviewer for verification before taking further action.
- Account Restrictions: Users found violating our policy may have their accounts restricted or banned from leaving future reviews.
- Legal Action: In cases of repeated or severe abuse, we reserve the right to pursue legal action against offenders.
4. Reporting Suspicious Activity
If you believe a review on our platform is fraudulent or spammy, you can report it to our team at support@mindfulnessbody.com. We will investigate the issue promptly and take appropriate action.
5. Continuous Improvement
We regularly update our fraud detection tools and processes to adapt to emerging threats. Your trust is our priority, and we are committed to maintaining a fair and transparent environment for our customers.
Contact Us For questions or concerns regarding our Fraud and Spam Policy, please contact us at: support@mindfulnessbody.com